Air New Zealand Trials Queenstown Downtown Check-In

Air New Zealand is trialling a downtown check-in and bag drop at Queenstown – of all places. The airline is styling the three month trial as a “pop-up check-in.” The downtown check-in is up and running now. It is located at 5 Earl Street (opposite the Novotel) and will be open from 08:00 to 14:00 seven days a week for the next three months/

Passengers on Air New Zealand’s domestic or international flights out of Queenstown will be able to check-in, drop off their bags and then head off to the airport or lunch sans bags. Their bags will be taken out to Queenstown Airport and put straight into the baggage system by Air New Zealand’s trial partner, OACIS (Off Airport Check In Solutions).

The downtown check-in can accommodate excess, oversize and special baggage such as wheelchairs, strollers, and surfboards and skis.

Best of all, the service is free to use until 9 December 2019. From this date, a fee of NZD$15 will apply per booking to use the facility. Still, if you have a family of four and lots of bags on the one booking number, it’s not a bad deal.

In a statement, Air New Zealand spokesperson Nikki Goodman said:

“We know it can be a chore having to plan your final day in your destination around what to do with your luggage. This new check-in and bag drop service in downtown Queenstown is designed to give customers the option to leave their luggage in a central and secure location so they can have the freedom to continue their holiday before heading straight to the airport and flight departure gate.

Allowing customers to drop their bags will also mean an easier journey to the airport, especially for groups and families – and travellers can have peace of mind their luggage is being securely transported to Queenstown Airport and onto their flight, leaving them to collect it at their destination.”

It is a great idea and if successful, Air New Zealand plans on rolling out the downtown service elsewhere. You see downtown check-in facilities in many international cities but they are a rare phenomenon around Australia and New Zealand.

I hope it spreads – to both other airlines and other cities.


Categories: Air New Zealand

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